Security officer Ben Hammer checks in with Jessa Shovar at the registration desk in the emergency room lobby Dec. 17 at St. Luke’s Magic Valley Medical Center in Twin Falls. ‘What would surprise people is how caring our security staff is,’ Administrative Supervisor Diane Nelson says. Security officer Ben Hammer talks about his job Dec. 17 at St. Luke’s Magic Valley Medical Center in Twin Falls. Hammer says a common misconception about his job is the ‘hired muscle” stereotype often associated with him. ‘We try not to get involved physically unless we absolutely have to,’ he says. Security officer Ben Hammer makes his rounds Dec. 17 at the emergency room in St. Luke’s Magic Valley Medical Center in Twin Falls. Administrative Supervisor Diane Nelson says the security staff’s willingness to make rounds is what sets them apart from other security teams. ‘They’re really our eyes and ears for the whole facility,’ Nelson said. Security officer Ben Hammer checks in with Jessa Shovar at the registration desk in the emergency room lobby Dec. 17 at St. Luke’s Magic Valley Medical Center in Twin Falls. ‘...